Refund policy

Thank you for supporting our small business!

Because we operate as a made-to-order shop, we do not keep a warehouse of pre-made inventory. Every single item is custom-printed, tailored, and crafted specifically for you the moment you place your order. This process allows us to remain sustainable and drastically reduce retail waste!

Because of this bespoke process, we kindly ask that you review our policies below:

📏 Sizing & Fit (Please Check Carefully!)

Since each item is custom-made just for you, we are unable to accept returns or exchanges for incorrect sizing.

We want you to absolutely love your items! To make sure you get the perfect fit, please review our comprehensive Size Guide on the product page before checking out.

Pro-Tip: If you're unsure about measurements, grab your favorite fitting shirt or garment at home, lay it flat, measure it, and compare those numbers directly to our size chart!

If Something Isn't Right, We’ve Got You Covered!

While we and our printing partners carefully review every item, manufacturing hiccups can occasionally happen. If there is a problem with your order, please rest assured that we will take absolute care of you.

We will gladly arrange a free replacement or a full refund if:

  • Wrong Product: You received a different item, size, or color than what you originally ordered.

  • Manufacturing Defect: Your item arrived with a genuine printing error, sewing flaw, or material defect.

  • Damaged in Transit: Your package was damaged during its journey to you.

How to Start a Request

If you experience any of the issues above, please reach out to us within 14 days of delivery at Ironandsoulcollective@gmail.com with:

  1. Your Order Number

  2. A brief note explaining the issue

  3. A clear photo of the defect or the wrong item received

Because we are a small team, we will personally review your request and get a replacement or refund sorted for you within 1–2 business days.

To start a return, you can contact us at Ironandsoulcollective@gmail.com 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Ironandsoulcollective@gmail.com